privacy-policy

Privacy Policy

KIDZKART operates the website www.kidzkart.in, an e-commerce platform for toys and children’s related products. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase on our Website, in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). By using our Website, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect
a) Information You Provide Directly
Name, email address, phone number, billing and shipping address, account login credentials (if applicable), order history, preferences, and communications with our customer support team.

b) Payment Information
Payments are processed through secure third-party payment gateways such as Razorpay, PayU, or other RBI-authorized providers. KIDZKART does not store full card numbers, CVV, or net banking credentials. Sensitive financial information is processed directly by PCI-DSS compliant payment partners.

c) Information Collected Automatically
IP address, browser type, device information, pages visited, time spent on the Website, clickstream data, cookies, and similar tracking technologies.

d) Information About Children’s Products
We do not knowingly collect personal information directly from children under 18 years of age. Purchases and accounts must be created by a parent, guardian, or adult user.

2. How We Use Your Information
We use your information to process and deliver orders, provide customer support, improve our Website and services, send promotional offers with your consent, prevent fraud, maintain transaction security, and comply with legal obligations.

3. Sharing of Information
We do not sell your personal information. We may share your information with payment gateway partners, courier and logistics partners, trusted service providers, and government or regulatory authorities where required by law.

4. Data Storage and Security
We use reasonable security measures including SSL/TLS encryption, restricted access controls, and secure servers to protect your personal information. While we strive to safeguard your data, no online transmission or storage method is completely secure. Your information is retained only as long as necessary or as required by law.

5. Your Rights
You may access, correct, or update your personal information, request deletion of your account and associated data, withdraw consent for marketing communications, and submit grievances to our Grievance Officer, subject to applicable law.

6. Cookies and Tracking Technologies
We use cookies to remember your shopping cart and preferences, analyze Website traffic, and improve functionality. You can disable cookies through your browser settings, although some Website features may not function properly.

7. Third-Party Links
Our Website may contain links to third-party websites, including payment gateways and social media platforms. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing personal information.

8. Children’s Privacy
KIDZKART is intended for adults purchasing products on behalf of children. If we become aware that personal information has been collected directly from a child without parental consent, we will take appropriate steps to delete that information.

9. Grievance Officer
Name: GOWRI RAJAN A
Designation: Grievance Officer
Email: support@kidzkart.in
Address: 288 Vazhudhavur Road, Kathirkamam, Pondicherry – 605009
Response Time: Within 30 days from receipt of the complaint.

10. Changes to This Privacy Policy
KIDZKART may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date. Continued use of the Website after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us
KIDZKART
Email: support@kidzkart.in
Phone: +91 8012244433
Address: 288 Vazhudhavur Road, Kathirkamam, Pondicherry – 605009